Returns & Exchanges

At HiDock, we stand by the quality of our productivity hardware and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your device for a full refund or exchange.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your HiDock device in its original packaging, including all cables, accessories, and documentation to ensure a smooth processing experience.

3

Ship to Service Center

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing